Job Description
Join TechNola Solutions as an Entry Level IT Support Specialist and kickstart your career in technology! We're urgently hiring motivated individuals passionate about helping others with technical challenges. No experience? No problem! We provide comprehensive training to launch your career in New Orleans' growing tech scene. Enjoy competitive pay, benefits, and a dynamic team environment. Apply today to secure your spot!
Responsibilities
- Provide first-level technical support via phone, email, and in-person
- Diagnose and resolve hardware/software issues efficiently
- Install, configure, and maintain computer systems and networks
- Document technical procedures and create user guides
- Collaborate with senior IT staff on complex troubleshooting
- Assist with cybersecurity best practices implementation
- Manage inventory of IT equipment and assets
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid Louisiana driver's license (for occasional site visits)
- Ability to lift 25 lbs for equipment handling
- Pass background check and drug screening