Job Description
Are you looking to start a rewarding career in customer service and technology? Apex Digital Solutions is looking for motivated individuals to join our team in New York, NY. We are hiring immediately for an Entry-Level Customer Support Specialist and offer comprehensive training for candidates with no prior experience.
In this role, you will be the face of our company, assisting clients with technical inquiries and ensuring their satisfaction. We pride ourselves on a modern work culture that encourages growth and learning.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on high-quality service.
- Guide customers through basic software navigation and troubleshooting steps.
- Document all customer interactions and issues accurately in our internal database.
- Collaborate with senior team members to resolve escalated issues.
- Participate in daily training sessions to improve technical knowledge.
- Maintain a professional and positive attitude during high-volume periods.
Qualifications
- High school diploma or GED (equivalent experience considered).
- Strong written and verbal communication skills.
- Basic computer literacy and typing speed of at least 35 WPM.
- A reliable internet connection and a quiet workspace.
- Ability to work full-time hours (flexible shift availability required).
- Passion for learning new technologies and helping others.