Job Description
We are currently seeking ambitious individuals to join our dynamic team in Oakland. This is an entry-level position perfect for those looking to launch a career in customer service and technical support. We provide full training and mentorship, so no prior experience is required.
As a Customer Support Specialist, you will play a vital role in ensuring our clients have a seamless experience. If you are a reliable communicator with a positive attitude, we want you on our team.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a friendly and professional demeanor.
- Assist customers with troubleshooting common technical issues and account management.
- Document all interactions and resolutions in our internal database accurately.
- Collaborate with the technical team to escalate complex issues.
- Participate in daily training sessions to improve product knowledge and soft skills.
Qualifications
- High school diploma or GED is required.
- Strong verbal and written communication skills.
- Basic computer literacy and typing skills (30+ WPM).
- Ability to work flexible shifts, including evenings and weekends.
- A reliable internet connection and a quiet workspace if working remotely.