Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist! No experience needed – we provide comprehensive training to kickstart your career in tech support. Perfect for recent graduates or career changers looking to break into the IT industry. Enjoy competitive pay, flexible scheduling, and a collaborative work environment in the heart of Dallas.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Troubleshoot technical issues using our proprietary knowledge base and diagnostic tools
- Document customer interactions and maintain accurate case records in CRM systems
- Collaborate with senior technicians to resolve complex escalations
- Contribute to process improvement initiatives through feedback and suggestions
- Participate in ongoing training sessions to expand technical knowledge
Qualifications
- High school diploma or equivalent (required)
- Strong written and verbal communication skills
- Basic computer proficiency and internet navigation abilities
- Ability to work in a fast-paced, team-oriented environment
- Customer-focused mindset with patience and problem-solving aptitude
- Reliable transportation to our Dallas headquarters
- Must pass background check and drug screening