Job Description
Join our award-winning team as an Entry-Level Customer Support Specialist! We're urgently hiring motivated individuals with no prior experience to provide exceptional service to our diverse client base. This is your opportunity to launch a rewarding career in tech with comprehensive paid training, flexible scheduling, and growth opportunities into leadership roles. Enjoy a modern downtown Manhattan workspace with competitive benefits including health insurance, paid time off, and 401(k) matching.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with senior team members to resolve complex technical issues
- Meet daily performance metrics for response time and customer satisfaction scores
- Participate in continuous training programs to expand product knowledge
- Contribute to team improvement initiatives through feedback sessions
Qualifications
- No prior experience required - we provide comprehensive onboarding
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication skills in English
- Basic computer proficiency with ability to learn new software quickly
- Strong problem-solving mindset and attention to detail
- Ability to work flexible shifts including evenings and weekends
- Valid work authorization for United States employment