Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist in Pittsburgh! We're urgently hiring motivated individuals to deliver exceptional client experiences in our fast-growing tech solutions firm. This full-time role offers comprehensive training, career growth opportunities, and a collaborative environment where your contributions drive real impact. Perfect for recent graduates or career changers seeking to build expertise in client relations and digital support systems.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using our proprietary CRM platform
- Document interactions and maintain accurate client records in Salesforce
- Collaborate with technical teams to escalate complex issues efficiently
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or support experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office Suite and CRM tools
- Ability to multitask in a fast-paced environment
- Basic troubleshooting aptitude for software/hardware issues
- Positive attitude with solution-oriented mindset