Job Description
Join Nexus Solutions NYC as an urgent part-time Customer Service Specialist in the heart of Manhattan! We're seeking dynamic individuals to deliver exceptional client experiences during our peak season. This role offers flexible scheduling and competitive pay in a fast-paced tech environment. If you thrive in customer-facing roles and want immediate employment in NYC, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues with precision and empathy
- Document interactions using CRM systems
- Collaborate with technical teams to escalate complex cases
- Maintain 95% customer satisfaction metrics
- Support weekend and evening shifts as needed
- Train on proprietary software during onboarding
Qualifications
- 1+ years customer service experience
- Proficiency with Zendesk or Salesforce
- Exceptional communication skills
- Ability to work 20-25 hours/week
- Quick problem-solving aptitude
- Available for immediate start
- NYC residency preferred
- Basic tech troubleshooting knowledge