Job Description
Immediate opening for a passionate Part-Time Customer Service Specialist! Join our dynamic team at Oakland Community Solutions and deliver exceptional support to our diverse community. This urgent role requires 20-25 hours/week with flexible scheduling including evenings and weekends. We're looking for a detail-oriented problem-solver who thrives in fast-paced environments. Enjoy competitive pay, comprehensive training, and the opportunity to make a real impact in Oakland.
What you'll love: Collaborative team culture, free parking, and proximity to BART stations. Perfect for students, career changers, or those seeking flexible hours while gaining valuable customer experience.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing, scheduling, and service issues efficiently using CRM software
- Process transactions accurately while maintaining strict data security protocols
- Collaborate with cross-functional teams to resolve complex customer concerns
- Document all interactions and maintain detailed case histories in Salesforce
- Contribute to process improvement initiatives to enhance customer satisfaction
- Support community outreach events during weekend shifts (2-3 times/month)
Qualifications
- 1+ years of customer service experience in high-contact environments
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills in English; bilingual Spanish highly valued
- Ability to multitask in fast-paced settings with minimal supervision
- Strong problem-solving skills with attention to detail
- Flexibility to work evenings (until 8 PM) and weekends
- Valid CA driver's license (for occasional off-site duties)
- Positive attitude with commitment to community service values