Job Description
Immediate openings for energetic part-time Customer Service Specialists in Charlotte, NC! Join our dynamic team at Carolina Connect Solutions and deliver exceptional experiences to clients across the Southeast. This urgent hiring initiative offers flexible scheduling with evening/weekend availability. Enjoy competitive pay, comprehensive training, and a supportive work environment designed for professional growth. Don't miss this opportunity to build your career while making a real impact!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve product inquiries and service issues using CRM systems
- Process orders, returns, and payment transactions accurately
- Collaborate with support teams to resolve complex customer escalations
- Maintain detailed customer interaction records in Salesforce
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional verbal communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to work flexible shifts (evenings/weekends required)
- Strong problem-solving abilities
- Valid NC driver's license (for occasional client meetings)