Job Description
Immediate opening for energetic part-time professionals in Los Angeles! Join our dynamic team as a Customer Service Specialist where your impact is felt daily. This urgent role offers flexible scheduling (20-30 hrs/week) with competitive pay and growth opportunities. Perfect for students or career changers seeking meaningful part-time work in a thriving industry.
Our fast-paced environment values teamwork, quick thinking, and exceptional client interactions. Enjoy modern amenities, comprehensive training, and a supportive culture that celebrates diversity. Apply now to secure your spot in this limited-availability position!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing and technical issues using CRM systems within SLA timeframes
- Process orders, returns, and exchanges with precision and efficiency
- Collaborate with cross-functional teams to improve service workflows
- Document interactions accurately in Salesforce and maintain detailed records
- Contribute to daily team performance metrics and quality standards
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in B2C or SaaS environments
- Proficient with Zendesk, Salesforce, and MS Office Suite
- Exceptional problem-solving and conflict resolution abilities
- Fluent in English; bilingual (Spanish) candidates strongly encouraged
- Ability to work flexible shifts including evenings/weekends
- Strong attention to detail and organizational skills
- Positive attitude under pressure with empathy-driven approach