Job Description
Immediate Opening! Join our dynamic team at Louisville Community Solutions as a Part-Time Customer Service Specialist. We're urgently seeking energetic individuals to provide exceptional support to our growing client base in the Louisville area. This flexible role offers competitive pay and the opportunity to make a real impact in our community.
As a key member of our support team, you'll handle inquiries, resolve issues, and ensure customer satisfaction across multiple channels. Perfect for students, professionals seeking flexible hours, or those re-entering the workforce. Training provided!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency
- Resolve technical and service issues using established protocols
- Document interactions accurately in CRM system
- Collaborate with team members to ensure seamless customer experiences
- Process transactions and maintain accurate records
- Identify opportunities for process improvements
- Adhere to company policies and security guidelines
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or support experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Flexible availability including evenings/weekends
- Positive attitude with customer-first mindset
- Reliable transportation to downtown Louisville location