Job Description
Join our dynamic team in Milwaukee as an Entry-Level Customer Service Specialist! We're urgently seeking motivated individuals with no prior experience to provide exceptional support to our diverse client base. This is your chance to launch a rewarding career in customer service with comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment designed to help you succeed from day one.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve routine issues using established protocols and escalation procedures
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training to enhance product knowledge and service skills
- Meet performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we provide all necessary training
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software
- Positive attitude with problem-solving mindset
- Ability to work flexible hours including weekends
- Valid Wisconsin driver's license (if applicable to role)
- Pass background check and drug screening