Job Description
Start your career today with no experience required! Apex Solutions Group is urgently hiring motivated Entry-Level Customer Service Specialists in Seattle. We provide comprehensive paid training and career growth opportunities. Join our award-winning team and deliver exceptional service while building valuable professional skills in a supportive environment.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics while maintaining high customer satisfaction
- Participate in ongoing product knowledge training
- Identify and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent (degree preferred)
- No prior experience required – we train from scratch!
- Exceptional communication and active listening skills
- Strong problem-solving abilities and patience
- Basic computer literacy and typing proficiency
- Positive attitude and eagerness to learn
- Ability to work flexible shifts including weekends
- Must pass background check and drug screen