Job Description
Join our dynamic team at Omaha Tech Solutions as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support to our growing client base. This is your chance to launch a rewarding career in tech with comprehensive training and growth opportunities. No prior experience required – we're seeking passionate problem-solvers ready to make an immediate impact in Omaha's thriving tech scene.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary CRM system and knowledge base
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office Suite
- Ability to work in a fast-paced environment
- Customer service mindset with a passion for helping others
- Willingness to learn new technologies quickly