Job Description
Join our dynamic team immediately! Nexus Solutions Group is urgently seeking motivated Part-Time Customer Service Representatives in Indianapolis, IN. This is a fantastic opportunity to gain valuable experience while supporting our clients with exceptional service. Enjoy flexible scheduling, competitive compensation, and a supportive work environment.
We offer comprehensive training and a pathway to full-time opportunities for top performers. If you're passionate about customer satisfaction and thrive in fast-paced settings, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process transactions and update customer records accurately
- Collaborate with team members to ensure seamless service delivery
- Maintain detailed documentation of all customer interactions
- Adhere to company protocols and service standards
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work evenings/weekends (15-25 hours/week)
- Strong attention to detail and multitasking abilities
- Positive attitude and resilience in high-pressure situations
- Pass background check and drug screening