Job Description
Urgent Hiring Opportunity! Join our dynamic team at Coastal Innovations Group as an Entry-Level Customer Service Specialist. We're seeking motivated individuals ready to launch their careers in a fast-paced, supportive environment. Perfect for recent graduates or career changers with strong communication skills. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our Virginia Beach headquarters.
As a key member of our customer experience team, you'll be the first point of contact for our clients, ensuring seamless service delivery and building lasting relationships. We provide paid training and mentorship to set you up for success.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with support teams to escalate complex issues efficiently
- Meet/exceed performance metrics including response times and customer satisfaction scores
- Contribute to process improvement initiatives to enhance service quality
- Participate in ongoing training programs to develop product knowledge
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 0-2 years of customer service or related experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to thrive in a fast-paced, team-oriented environment
- Reliable internet connection for remote work flexibility
- Must be authorized to work in the United States