Job Description
Join our dynamic team at Dallas Tech Solutions as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to launch their careers in a supportive environment. This is your chance to gain valuable skills in communication, problem-solving, and client relations while contributing to our mission of excellence. Training starts immediately – perfect for those ready to start this week!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Resolve technical and billing issues using our knowledge base tools
- Document customer interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students welcome)
- No experience required – comprehensive training provided
- Strong typing skills (35+ WPM) and computer proficiency
- Excellent verbal communication and active listening abilities
- Ability to work flexible hours including evenings/weekends
- Positive attitude and willingness to learn new technologies