Job Description
Join our dynamic team at Innovate Solutions Group as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Tucson to deliver exceptional client experiences and support our rapid growth. This role offers comprehensive training, career advancement opportunities, and a collaborative environment where your contributions matter. Perfect for recent graduates or career changers looking to build a foundation in customer success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain case records
- Collaborate with technical teams to escalate complex issues efficiently
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or support experience
- Strong communication skills and active listening abilities
- Proficiency with Microsoft Office and willingness to learn CRM tools
- Ability to thrive in fast-paced environments with shifting priorities
- Valid work authorization and reliable transportation
- Positive attitude and problem-solving mindset