Job Description
Join our dynamic Memphis team immediately as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to deliver exceptional client experiences in a fast-paced logistics environment. No prior experience required – we provide comprehensive training to launch your career. Enjoy competitive pay, benefits eligibility, and growth opportunities within our expanding company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, track shipments, and resolve delivery issues efficiently
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with warehouse and shipping teams to ensure timely fulfillment
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong verbal communication and active listening skills
- Proficiency with basic computer applications (MS Office, email)
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable internet connection for remote work components
- Must pass background check and drug screening