Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist in Albuquerque! We're seeking motivated individuals with a passion for helping others to provide exceptional support to our clients. This immediate opening offers comprehensive training and career growth opportunities within a supportive environment. Perfect for recent graduates or career changers looking to start in customer service!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues using our CRM system
- Document interactions accurately in customer databases
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with MS Office Suite
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Customer service experience preferred but not required
- Positive attitude and problem-solving mindset