Job Description
Immediate opening for motivated individuals seeking career growth! Join our dynamic team at Philadelphia Community Services and launch your professional journey in customer service. We provide comprehensive training and a supportive environment to help you thrive. No prior experience required – just your enthusiasm and willingness to learn!
Enjoy competitive pay, flexible scheduling options, and opportunities for advancement. Our downtown Philadelphia office offers a collaborative culture with modern amenities and a commitment to employee development. Apply today and start your rewarding career tomorrow!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and service skills
- Meet performance metrics for call resolution and customer satisfaction
- Contribute to a positive team culture through active participation
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – comprehensive training provided
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and willingness to learn new software
- Positive attitude and commitment to customer satisfaction
- Reliable transportation to our downtown Philadelphia location
- Must pass background check and drug screening