Job Description
Join our dynamic team immediately! Urban Solutions Inc. is urgently hiring enthusiastic individuals for entry-level customer service roles in NYC. No prior experience required—comprehensive training provided. This is your opportunity to launch your career in a supportive, fast-paced environment with competitive pay and growth potential.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve basic technical issues using our knowledge base
- Document interactions accurately in CRM systems
- Collaborate with senior team members on complex cases
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training sessions
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to work in a team environment
- Basic computer proficiency
- Willingness to learn new technologies
- Reliable transportation to Manhattan office
- Positive attitude and customer-focused mindset