Job Description
Immediate opportunity for career changers and recent graduates! Join our dynamic team as an Entry-Level Customer Service Specialist where your attitude matters more than your experience. We provide comprehensive paid training and a supportive environment to launch your professional journey.
Our Nashville-based company is expanding rapidly and urgently hiring motivated individuals who thrive in fast-paced settings. Enjoy competitive pay, benefits package, and clear growth pathways within 6 months. No experience required – just bring your positive energy and willingness to learn!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve basic billing and account issues using our proprietary CRM system
- Document interactions accurately in our centralized database
- Collaborate with senior team members to escalate complex cases
- Participate in daily training sessions to master product knowledge
- Meet weekly performance metrics for resolution times and customer satisfaction
- Contribute to team improvement initiatives through feedback sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Zero prior experience required – training provided
- Strong verbal communication skills in English
- Basic computer proficiency (typing, navigation, MS Office)
- Ability to multitask in a high-volume environment
- Positive attitude with problem-solving mindset
- Reliable attendance and punctuality
- Must pass criminal background check