Job Description
Join our dynamic team at TechNova Solutions as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. If you're a fast learner with a passion for helping others, this is your opportunity to launch a rewarding career in Seattle's thriving tech scene. Enjoy comprehensive training, flexible scheduling, and a supportive environment designed to help you succeed.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex customer issues
- Process orders and returns following established protocols
- Identify opportunities to upsell products and services
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication and active listening skills
- Ability to type 30+ words per minute
- Proficient with basic computer applications
- Positive attitude and willingness to learn new technologies
- Must be authorized to work in the United States