Job Description
We are looking for driven individuals to join our dynamic team in Raleigh, NC. We are hiring immediately for Entry Level Customer Service roles. No prior experience is necessary; we provide comprehensive on-the-job training and career advancement opportunities. If you are looking for a stable career path with a supportive environment, this is your chance to shine.
Why Join Us?
- Competitive hourly pay starting at $18.00.
- Full benefits package including medical, dental, and vision.
- Clear path for career growth and management opportunities.
- Modern office environment in the heart of the Research Triangle.
Role Overview:
As a Customer Service Representative, you will be the face of our company, ensuring our clients receive top-tier support. We value communication skills and a willingness to learn above all else.
Responsibilities
- Answer incoming customer inquiries via phone and email in a professional and timely manner.
- Resolve customer issues and complaints with patience, empathy, and effective problem-solving skills.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and feedback in our internal systems.
- Stay updated on product knowledge and company policies to provide accurate information.
- Collaborate with the team to identify trends and improve overall service quality.
Qualifications
- High school diploma or GED is required.
- Basic computer proficiency and typing skills (30+ WPM).
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a customer-first mindset.
- Ability to work flexible hours, including weekends and holidays.
- No prior experience is required; we teach you everything you need to know!