Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career in the thriving tech hub of San Antonio! We're seeking motivated individuals with a passion for client success to deliver exceptional support experiences. This immediate opening includes comprehensive training and growth opportunities within a forward-thinking organization. Enjoy competitive benefits, flexible scheduling options, and a collaborative work environment designed to foster professional development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Document interactions in CRM systems while maintaining detailed case notes
- Collaborate with technical teams to resolve complex customer issues
- Identify opportunities to upsell products based on customer needs
- Maintain performance metrics including response time and customer satisfaction scores
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives for customer support workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Basic technical troubleshooting aptitude
- Positive attitude with problem-solving mindset
- Must be authorized to work in the United States