Job Description
We are seeking driven Entry Level Customer Service Associates to join our fast-paced team in Charlotte, NC. This is an excellent opportunity to launch your career in the tech industry with no prior experience required. We provide comprehensive training and mentorship to ensure your success.
If you are ready to start this week and work in a dynamic, supportive environment, we want to hear from you.
Responsibilities
- Manage inbound and outbound customer inquiries with a focus on resolution and satisfaction.
- Assist clients with technical troubleshooting and product navigation.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with team leads to improve service processes and customer experience.
- Stay up-to-date on product features and company policies to provide accurate information.
- Identify upsell opportunities within customer accounts.
Qualifications
- High school diploma or GED is required.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed (35+ WPM).
- Ability to work in a fast-paced, target-driven environment.
- Reliable internet connection for remote/on-site hybrid work.
- A positive attitude and willingness to learn new technologies.