Job Description
Join our dynamic team at Omaha Solutions Group as a Customer Service Representative! We're hiring immediately to support our growing client base in Omaha. This is your chance to launch or advance your career in a fast-paced environment where your contributions matter. Enjoy competitive pay, comprehensive benefits, and a supportive workplace culture. Apply today and start your new career tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Proactively identify upsell opportunities
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts (including weekends)
- Positive attitude and resilience under pressure
- Omaha area residency required