Job Description
Join our dynamic team at Pacific Connect Solutions and start your career this week! We're seeking enthusiastic Customer Service Representatives to deliver exceptional experiences for our clients. This immediate hire position offers competitive pay, comprehensive training, and a supportive work environment in beautiful San Diego. Perfect for career changers or those seeking rapid employment opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions using Salesforce CRM system
- Collaborate with technical support teams for complex cases
- Maintain customer satisfaction metrics above 95%
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong problem-solving and communication skills
- Proficient with Microsoft Office Suite
- Ability to work flexible shifts (including weekends)
- Pass background check and drug screening