Job Description
Join our award-winning team in Jacksonville and make an immediate impact! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our growing client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions are valued from day one. No experience required – we provide full training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team members to improve service protocols
- Meet daily performance metrics and quality standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer proficiency with MS Office suite
- Flexible schedule availability (including weekends)
- Positive attitude and problem-solving mindset