Job Description
Are you looking to start a rewarding career in El Paso? Horizon Support Solutions is currently hiring enthusiastic individuals for our Customer Service Associate role. We are looking for team members who are eager to learn and grow with us. No prior experience is necessary; we provide comprehensive training to get you up to speed quickly.
Join a dynamic team where your voice matters. We pride ourselves on exceptional customer service and offer a supportive work environment. If you are ready to start this week and build a future in the professional services industry, we want to hear from you.
Responsibilities
- Greet and assist customers with inquiries via phone, email, and chat in a friendly and professional manner.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain a clean and organized workspace to ensure optimal workflow.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Collaborate with team members and supervisors to meet daily and weekly performance targets.
- Learn and utilize internal software systems to track customer interactions and order status.
- Communicate policy changes and product information clearly to customers.
Qualifications
- High school diploma or GED equivalent required.
- Strong communication skills with the ability to listen actively and speak clearly.
- Basic computer proficiency and typing speed.
- Reliable transportation and a commitment to punctuality.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Positive attitude and a genuine desire to help others succeed.
- Flexibility to work rotating shifts, including weekends and holidays.