Job Description
We are looking for a driven Technical Support Specialist to join our growing team in Wichita, KS. We are hiring immediately and offer competitive weekly pay, ensuring you get paid on time every week. We value reliability, customer service, and technical aptitude.
As part of our team, you will play a crucial role in resolving technical issues for our clients, helping them navigate software and hardware challenges. Whether you are an experienced tech pro or looking to break into the industry, we provide the training you need to succeed.
Why Apply?
- Get paid weekly with no waiting periods.
- Immediate start available for qualified candidates.
- Comprehensive paid training provided on the job.
- Health, dental, and vision insurance options.
Responsibilities
- Diagnose and troubleshoot technical hardware and software issues for clients.
- Provide exceptional customer support via phone, email, and chat channels.
- Document technical solutions and customer interactions accurately in our CRM system.
- Collaborate with engineering teams to resolve complex technical tickets.
- Conduct quality assurance checks on support calls and responses.
- Assist in the onboarding process for new software users.
Qualifications
- High school diploma or GED equivalent required.
- Basic proficiency with Microsoft Office Suite and web browsers.
- Strong problem-solving abilities and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, high-volume call center environment.