Job Description
Are you looking for a stable, well-paid weekend position in Philadelphia? Apex Data Systems is currently hiring a Weekend Technical Support Specialist to join our growing team. We are looking for self-motivated individuals to provide top-tier technical assistance to our enterprise clients during critical weekend hours.
This is a unique opportunity to join a premium organization with immediate hiring availability. If you have a knack for problem-solving and want to work weekends while enjoying competitive pay and benefits, we want to hear from you.
What You Will Do
You will serve as the primary point of contact for technical inquiries, ensuring minimal downtime and maximum client satisfaction.
Responsibilities
- Resolve Technical Issues: Troubleshoot hardware, software, and network connectivity problems for end-users via phone and remote desktop tools.
- Ticket Management: Log and update all support requests in our CRM system (Salesforce) with detailed notes and resolutions.
- Client Communication: Provide clear, professional, and empathetic support to customers, translating complex technical jargon into plain English.
- System Monitoring: Proactively monitor system alerts and performance metrics to identify potential weekend outages.
- Documentation: Maintain and update the internal knowledge base with troubleshooting guides and FAQs.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Experience: 1-2 years of experience in technical support, help desk, or customer service.
- Skills: Proficiency in Microsoft Office Suite (Excel, Outlook) and basic understanding of Windows/macOS operating systems.
- Availability: Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Communication: Excellent verbal and written communication skills.