Job Description
Are you a problem-solver who thrives in a fast-paced environment? Apex Systems is looking for a dedicated Senior Technical Support Specialist to join our team on the weekend shift in San Diego, CA. We are committed to providing exceptional service to our enterprise clients, and we need someone reliable and skilled to ensure our systems run smoothly during off-hours.
As a key member of our weekend support team, you will be the first line of defense for complex technical issues. This is a fantastic opportunity for those seeking immediate employment with a flexible schedule that fits your lifestyle while working for a top-tier technology partner.
Why You Should Apply:
- Immediate Hire: Start contributing to our success within days.
- Weekend Flexibility: Enjoy your weekdays free with a steady weekend income.
- Premium Compensation: Competitive hourly rate with performance-based incentives.
- Growth Opportunities: Pathways to full-time roles and career advancement.
Responsibilities
- Provide expert technical support via phone, email, and remote desktop for enterprise-level hardware and software issues.
- Triage and resolve high-priority tickets within established Service Level Agreements (SLAs) to minimize downtime.
- Document all interactions and resolutions in our ticketing system to maintain accurate knowledge bases.
- Collaborate with the internal engineering and product teams to escalate and report recurring bugs or systemic issues.
- Maintain a professional demeanor and provide top-tier customer satisfaction to all stakeholders.
- Perform routine system checks and maintenance to ensure operational continuity during weekend operations.
Qualifications
- Minimum of 2 years of experience in a technical support or help desk role.
- Strong proficiency in Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills with the ability to explain complex concepts simply to non-technical users.
- Ability to work independently and manage a high volume of incoming support requests efficiently.
- Must be available to work weekends (Saturday and Sunday) on a recurring basis.
- Associate’s degree in Computer Science or related field is preferred; equivalent experience is accepted.