Job Description
Are you a night owl looking for a stable, high-growth career?
Apex Technical Solutions is currently seeking a highly skilled Night Shift IT Support Specialist to join our 24/7 operations team in El Paso, TX. We are a leader in enterprise tech support, and we are looking for dedicated professionals who thrive in a fast-paced environment to maintain our critical infrastructure while the rest of the world sleeps.
Why You’ll Love Working With Us:
- Shift Differential: Earn an extra $3.00 - $5.00 per hour for the night shift.
- Modern Tech Stack: Work with the latest enterprise tools and cloud technologies.
- Career Path: Clear internal pathways for advancement into SysAdmin or Network Engineering roles.
We are hiring immediately, so don't wait—apply today!
Responsibilities
- Provide Tier 2 technical support to internal employees via phone, chat, and remote desktop tools during the night hours.
- Monitor server health, network traffic, and system logs to proactively identify and resolve potential issues.
- Perform routine hardware installations, software patching, and security updates outside of peak business hours.
- Manage and prioritize the IT ticket queue to ensure 100% resolution rate before the morning shift begins.
- Conduct nightly backups and verify data integrity across all local and cloud repositories.
- Collaborate with the day shift team to document handovers and ensure continuity of support.
- Assist with physical hardware inventory management and asset tagging.
Qualifications
- Associate’s Degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Minimum of 2 years of experience in Help Desk, Technical Support, or IT Operations.
- Must be available to work the Night Shift (10:00 PM - 6:00 AM) Monday through Friday.
- Strong knowledge of Windows Server, Active Directory, and Microsoft 365 Suite.
- Proficiency in remote troubleshooting tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent problem-solving skills and the ability to work independently with minimal supervision.
- CompTIA A+ or Network+ certification is a plus.