Job Description
Start earning this week with weekly pay! CityConnect Services is seeking motivated Customer Service Representatives for immediate contract positions in San Francisco. Enjoy flexible scheduling while delivering exceptional client experiences in our dynamic tech hub.
What We Offer:
- Weekly direct deposit paychecks
- Immediate start date (training begins Monday)
- Hybrid work model (3 days office/2 remote)
- Competitive hourly rates with performance bonuses
- Free downtown parking and transit benefits
Responsibilities
- Handle 50+ daily customer inquiries via phone/email/chat
- Resolve billing and technical support issues with first-call resolution
- Document interactions in Salesforce CRM with 95%+ accuracy
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed 85% customer satisfaction score targets
- Participate in weekly training on product updates
Qualifications
- 1+ years customer service experience required
- Proficient in CRM software (Salesforce/Zendesk)
- Clear verbal/written communication skills
- Ability to adapt to changing priorities
- High school diploma or equivalent
- Availability for weekday shifts (8am-6pm)
- Strong problem-solving aptitude