Job Description
Join Phoenix Connect Solutions immediately! We're seeking a dynamic Customer Service Specialist to join our growing team. This urgent hire position offers competitive pay, comprehensive benefits, and the opportunity to make an immediate impact in our fast-paced environment. Perfect for candidates ready to start work within 48 hours!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
Qualifications
- Minimum 2 years customer service experience
- Proficiency with Zendesk, Salesforce, or similar CRM tools
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent (college degree preferred)
- Must pass background check and drug screening