Job Description
Join our dynamic team at Apex Solutions Group! We're urgently seeking motivated Customer Service Specialists to support our growing client base in Albuquerque. This immediate hire opportunity offers competitive pay, comprehensive benefits, and rapid career advancement. Perfect for detail-oriented individuals with exceptional communication skills. Start your new career journey today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in ongoing product and process training
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Excellent written/verbal communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent required
- Spanish bilingual preferred