Job Description
Immediate opportunity for top-tier talent! Coastal Dynamics Solutions is urgently seeking a Senior Customer Service Specialist to join our dynamic team in Virginia Beach. This is a direct-hire position with an immediate start date. If you're a motivated professional with exceptional communication skills and a passion for problem-solving, we want to hear from you today!
Why Join Us? Enjoy competitive pay, comprehensive benefits package, and a collaborative work environment. Perfect candidates will start within 48 hours of application approval.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex technical issues and escalate critical problems to appropriate departments
- Maintain detailed customer records in Salesforce CRM with 100% accuracy
- Collaborate with cross-functional teams to improve service protocols
- Train junior staff on best practices and customer engagement strategies
- Analyze customer feedback trends to drive service improvements
Qualifications
- 3+ years of B2B customer service experience in high-volume environments
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional problem-solving and conflict resolution abilities
- Strong written and verbal communication skills
- Ability to work flexible shifts including weekends/holidays
- Experience handling sensitive customer data with HIPAA/GDPR compliance
- Bachelor's degree in Business or related field preferred