Job Description
Immediate Hire Opportunity in Tampa, FL! Join our dynamic team at Tampa Bay Solutions Inc. as a Customer Service Representative. We're seeking motivated individuals to start immediately and deliver exceptional service to our growing client base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Apply today - positions won't last!
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including CSAT and resolution times
- Identify opportunities to improve customer experience processes
Qualifications
- Minimum 1 year customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environment
- High school diploma or equivalent required
- Flexible schedule availability including weekends
- Positive attitude with problem-solving mindset