Job Description
Unlock Your Potential with Apex Horizon Solutions
We are actively seeking a dedicated Technical Support Specialist to join our high-performing team in Tampa, FL. If you are looking for a role that offers immediate start dates, a competitive weekend shift premium, and a culture of excellence, we want to hear from you.
In this role, you will be the first point of contact for our valued clients, ensuring their technical queries are resolved efficiently and professionally. We value our weekend staff highly and offer a comprehensive benefits package including health insurance, paid time off, and career growth opportunities.
Why Apply?
- Immediate Start: Onboarding begins as soon as you accept the offer.
- Weekend Schedule: Enjoy your weekdays free while working Saturday and Sunday.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
Responsibilities
- Provide tier-one technical assistance to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues to ensure system functionality.
- Log and document all technical interactions and resolutions in our CRM ticketing system.
- Escalate complex technical problems to senior engineering teams for further investigation.
- Maintain a high level of customer satisfaction while adhering to strict Service Level Agreements (SLAs).
- Stay updated on new software patches and company policies to provide accurate guidance.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Previous experience in a technical support, help desk, or customer service role.
- Proficient knowledge of Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Mandatory Requirement: Must be available to work weekends (Saturday & Sunday) on a full-time basis.