Job Description
We are looking for a dedicated Technical Support Specialist to join our team in Minneapolis. If you thrive in a fast-paced environment and want to work weekends without sacrificing your work-life balance, this is the perfect role for you.
About the Role:
As a Weekend Support Specialist, you will be the first point of contact for our clients. You will troubleshoot technical issues, provide step-by-step guidance, and ensure our customers have a seamless experience over the weekend.
Why Join Us?
- Immediate Hiring Process
- Competitive Weekend Differential Pay
- Modern Office Environment in Downtown Minneapolis
- Opportunity for Full-Time Conversion
Key Responsibilities:
- Diagnose and resolve technical hardware and software issues for clients.
- Manage and respond to incoming support tickets and emails efficiently.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with the support team to improve weekend coverage and protocols.
- Provide clear, jargon-free instructions to non-technical users.
- Escalate complex issues to senior engineers when necessary.
Qualifications:
- 1+ years of experience in Technical Support, Help Desk, or Customer Service.
- Strong troubleshooting skills for Windows, macOS, and Android/iOS devices.
- Excellent communication and interpersonal skills.
- Ability to work a rotating weekend schedule (Saturday & Sunday).
- High school diploma or equivalent; Associate degree preferred.
- Experience with remote support tools is a plus.
Ready to take the next step? Apply today to start your weekend adventure with us in Minneapolis!
Responsibilities
- Diagnose and resolve technical hardware and software issues for clients.
- Manage and respond to incoming support tickets and emails efficiently.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with the support team to improve weekend coverage and protocols.
- Provide clear, jargon-free instructions to non-technical users.
- Escalate complex issues to senior engineers when necessary.
Qualifications
- 1+ years of experience in Technical Support, Help Desk, or Customer Service.
- Strong troubleshooting skills for Windows, macOS, and Android/iOS devices.
- Excellent communication and interpersonal skills.
- Ability to work a rotating weekend schedule (Saturday & Sunday).
- High school diploma or equivalent; Associate degree preferred.
- Experience with remote support tools is a plus.