Job Description
Are you ready to jump in and start this week?
Apex Systems is seeking a highly motivated Night Shift Technical Support Specialist to join our growing team in Austin, TX. If you thrive in a fast-paced environment and enjoy solving complex technical problems, we want to hear from you. This is an immediate start opportunity for the right candidate.
We offer a competitive benefits package, including flexible scheduling, comprehensive health coverage, and opportunities for career growth within a Fortune 500 environment.
Responsibilities
- Incident Resolution: Diagnose and troubleshoot hardware, software, and network issues reported by internal users during the night shift.
- System Monitoring: Proactively monitor IT systems and infrastructure to ensure 99.9% uptime and minimal downtime.
- Ticket Management: Log, track, and resolve technical support tickets using Jira or Zendesk within established SLAs.
- User Assistance: Provide remote or on-site technical guidance and training to employees to prevent future issues.
- Documentation: Maintain accurate records of technical issues, resolutions, and system configurations.
- Escalation: Identify complex issues that require the attention of senior engineers or third-party vendors.
Qualifications
- Experience: Minimum 1-2 years of experience in IT Support, Help Desk, or Technical Support roles.
- Education: High School Diploma or GED required; Associate’s degree in Information Technology or equivalent experience is a plus.
- Availability: Must be available to work full-time rotating night shifts (e.g., 10 PM - 6 AM or similar).
- Skills: Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Tools: Familiarity with ticketing systems and remote desktop tools (TeamViewer, LogMeIn).