Job Description
Are you ready to jumpstart your career with a company that values your expertise? Apex Tech Systems is actively hiring a Night Shift IT Support Specialist to join our dynamic team in Charlotte, NC.
We are looking for a self-starter who thrives in a fast-paced environment and is available to start this week. If you have a passion for problem-solving and a reliable work ethic, we want to meet you.
Why Join Us?
- Immediate Start: Onboarding begins ASAP for the right candidate.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Modern Environment: Work with cutting-edge technology in a supportive team culture.
Responsibilities
- Provide tier-1 and tier-2 technical support to internal employees via phone, email, and ticketing systems during the night shift.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Monitor server systems and alert management to any critical outages or performance anomalies.
- Assist with password resets, account management, and software installations.
- Maintain accurate and up-to-date documentation of technical issues and resolutions.
- Ensure 24/7 system availability and security compliance for the organization.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in IT support, help desk, or technical support roles.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and troubleshooting protocols.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Flexibility to work rotating night shifts, including weekends and holidays as required.
- Ability to work independently with minimal supervision.