Job Description
Are you a tech-savvy problem solver ready to work while the world sleeps?
We are currently seeking an Night Shift IT Support Specialist to join our rapidly growing team in Denver, CO. If you thrive in a quiet environment and have a passion for keeping systems running smoothly, this is the perfect opportunity for you. With a competitive hourly rate and the ability to start this week, we offer a seamless transition into your new career.
As a Night Shift IT Specialist, you will serve as the primary technical guardian for our infrastructure during critical hours, ensuring zero downtime and rapid response to critical tickets.
Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network issues.
- Manage and prioritize incoming IT tickets with a focus on speed and accuracy.
- Monitor server health, perform routine maintenance, and ensure data backups are successful.
- Assist remote employees with connectivity and access issues via phone and remote desktop tools.
- Document all technical issues and resolutions in our knowledge base.
- Enforce security protocols and conduct routine system audits during night operations.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Minimum 2 years of experience in IT support or help desk roles.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM) on a rotating schedule.
- Strong knowledge of Windows and Linux operating systems.
- Excellent written and verbal communication skills for evening documentation.
- CompTIA A+ or Network+ certification is a plus.