Job Description
Are you looking for a role that offers stability, competitive pay, and immediate impact? ApexTech Solutions is currently hiring Night Shift Technical Support Specialists to join our growing team in Columbus, OH.
We are looking for proactive problem solvers who can provide exceptional technical support to our enterprise clients during our critical 24/7 operations window. If you want to start this week, this is the opportunity for you.
Why Join Us?
- Immediate Start: Onboarding begins as early as this week.
- Competitive Compensation: $22 - $28/hr based on experience.
- Night Shift Premium: Competitive shift differential and stability.
- Benefits Package: Health, dental, vision, and 401(k) matching.
Don't miss out on this chance to advance your career in a high-demand field. Apply now!
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Manage and resolve incoming support tickets via Zendesk and ServiceNow within SLA guidelines.
- Monitor system alerts and perform preventative maintenance during the night shift.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
- Document all incidents, resolutions, and technical configurations in the knowledge base.
- Assist in training junior staff on complex technical procedures.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Minimum 1-2 years of experience in Help Desk or Technical Support.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking concepts.
- Ability to work rotating night shifts (10:00 PM - 6:00 AM) consistently.
- Excellent written and verbal communication skills.
- Must be authorized to work in the United States.