Job Description
Are you looking for a rewarding career with a flexible schedule? MetroCall Support Services is seeking dedicated individuals to join our elite weekend support team. If you thrive in a fast-paced environment and enjoy solving complex problems for clients, we want to hear from you.
We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for rapid advancement within the organization.
Responsibilities
- Troubleshoot and resolve technical hardware and software issues for a diverse client base via phone, email, and remote access.
- Document all interactions accurately and efficiently using our ticketing system to ensure continuity of care.
- Communicate effectively with non-technical users to explain complex concepts in simple terms.
- Maintain a positive attitude and professionalism during peak call volumes and high-pressure situations.
- Collaborate with the team to identify trends in support requests and improve service protocols.
- Perform basic system maintenance and updates as directed by senior technicians.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy with a strong understanding of Windows, MacOS, and common office applications.
- Excellent verbal and written communication skills with a customer-first mindset.
- Flexibility to work weekends (Saturday and Sunday) with the ability to work occasional holidays if scheduled.
- Typing speed of at least 40 WPM and accuracy in data entry.
- Reliable internet connection and a dedicated workspace if working remotely.