Job Description
Are you a tech-savvy problem solver ready to make an impact on a high-growth team? TechFlow Solutions is seeking a dedicated Night Shift IT Support Specialist to join our dynamic San Diego office. We are looking for a proactive professional to ensure our systems run smoothly while the rest of the world sleeps. This is an exciting opportunity to take ownership of technical operations in a fast-paced environment with immediate start availability.
Responsibilities
- System Monitoring & Maintenance: Proactively monitor server health and network infrastructure to ensure 99.9% uptime during off-hours.
- Ticket Resolution: Manage and resolve incoming IT support tickets efficiently using our Helpdesk software.
- Hardware & Software Support: Troubleshoot and resolve hardware issues, install software patches, and configure user endpoints.
- Security Compliance: Enforce security protocols and conduct nightly vulnerability assessments.
- User Assistance: Provide remote and on-site technical assistance to night-shift employees.
Qualifications
- Experience: 2+ years of professional IT support or Helpdesk experience.
- Technical Skills: Proficiency in Windows 10/11, Active Directory, and basic networking (TCP/IP).
- Shift Availability: Must be willing and able to work night shifts (e.g., 10 PM - 6 AM).
- Communication: Excellent verbal and written communication skills for remote troubleshooting.
- Certifications: CompTIA A+ or equivalent preferred.