Job Description
Are you ready to join a top-tier team and start this week?
We are currently seeking a highly motivated Night Shift Technical Support Specialist to join our Phoenix, AZ operations. If you thrive in a fast-paced environment and enjoy solving complex technical issues, we want to hear from you immediately.
As a key member of our support team, you will be responsible for providing exceptional service to our clients during our critical night hours. Enjoy a stable schedule, competitive pay, and the opportunity to work with cutting-edge technology.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues via phone, chat, and email.
- Diagnose and resolve complex customer escalations with a focus on minimizing downtime and maximizing satisfaction.
- Document all interactions, resolutions, and technical steps in our CRM system accurately and efficiently.
- Collaborate with the day-shift engineering team to relay critical issues and ensure seamless workflow continuity.
- Stay updated on product features and troubleshooting procedures to provide the most accurate guidance.
- Maintain a professional and empathetic demeanor while managing high volumes of inquiries during peak night hours.
Qualifications
- Minimum of 2 years of experience in Technical Support, Help Desk, or Customer Success roles.
- Strong knowledge of Windows and macOS operating systems, as well as Microsoft Office Suite.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM or similar).
- Ability to work independently with minimal supervision during night operations.
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field preferred.