Job Description
Are you ready to start your next chapter immediately? Apex Tech Solutions is seeking a dedicated Night Shift Support Specialist to join our growing team in San Jose, California.
We offer a competitive compensation package, flexible scheduling, and the opportunity to work in a cutting-edge environment. If you thrive in a fast-paced setting and want to make an impact right away, we want to hear from you.
Job Summary
In this role, you will serve as the primary point of contact for our clients during evening hours. You will troubleshoot technical issues, resolve customer inquiries, and ensure our services remain seamless despite the time of day.
Why Apply?
- Immediate Start: We are looking to fill this role ASAP.
- Night Shift Benefits: Competitive pay with shift differentials.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Provide top-tier technical support and customer service to clients via phone, email, and chat during night shifts.
- Diagnose and resolve complex hardware and software issues in a timely manner.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Collaborate with the day-shift team to ensure continuity of support and knowledge transfer.
- Maintain a high level of knowledge regarding company products and services.
- Escalate unresolved issues to senior engineers when necessary.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Previous experience in a customer support or help desk role is preferred.
- Must be available to work rotating night shifts (e.g., 6:00 PM to 3:00 AM).
- Strong verbal and written communication skills.
- Proficient in troubleshooting Windows and Mac operating systems.
- Ability to work independently and manage time effectively during night hours.